Shipping policy

SHIPPING POLICY

Thank you for shopping with MAKO Grooming.

PROCESSING TIME
All orders are processed within 1-3 business days after payment is received. You will receive a tracking number by email once your order has shipped.

SHIPPING DESTINATIONS
We currently ship to the United States, Canada, and select international destinations. If your country isn't available at checkout, please contact us at support@makogrooming.com.

SHIPPING TIMES
- United States: 10-21 business days
- Canada: 10-21 business days
- International: 14-28 business days

Delivery times are estimates and not guaranteed. Customs delays, weather, and carrier disruptions may extend delivery times.

SHIPPING COSTS
We offer FREE STANDARD SHIPPING on all orders.

ORDER TRACKING
Once your order ships, you'll receive a tracking number via email. You can track your package at 17track.net.

LOST OR DELAYED PACKAGES
If your package hasn't arrived within 35 business days of shipment, please contact us at support@makogrooming.com. We will investigate with our carrier and offer a replacement or full refund if the package is confirmed lost.

CUSTOMS, DUTIES & TAXES
International orders may be subject to customs fees, duties, or taxes upon arrival in your country. These charges are the responsibility of the customer and are not included in your order total.

ADDRESS ERRORS
Please double-check your shipping address at checkout. We cannot reroute packages once shipped. If a package is returned to us due to an incorrect address, the customer will be responsible for re-shipping fees.

CONTACT
Questions about a specific shipment? Email us at support@makogrooming.com.